Store Manager Position

22 hours ago

Aylesbury, Buckinghamshire, United Kingdom Frasers Group Full time

About Frasers Group:

Frasers Group is a department store group with locations across the UK and Ireland, known for its heritage spanning over 170 years and a portfolio of over 500 global brands.

The Opportunity:

This role reports to the Area Manager and involves responsibility for a store and team within The Frasers Group. You will achieve this by building a team who will train, coach, and progress. You will support business initiatives and ensure these are met with positivity and pace, while controlling and delivering across the board for store operations, customer service, budget control, people, and product.

The Ambition:

  1. Operations:

    • Promote all store operations and deliver to expectation on all KPIs

    • Support with the planning of workload to ensure a productive and efficient team

    • Make confident decisions and delegate to the team effectively

    • Support with compliance of process and procedures while maintaining a safe and healthy environment for both the team and customers

    • Assist with training and coaching the team below to best practice

    • Use business communication tools to monitor completion of tasks and meet deadlines
  2. Controls:

    • Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively

    • Plan store schedules in line with store trading patterns and business expectation

    • Assist with compliance for processing of payroll issues and problem-solve effectively

    • Support with store daily structure to ensure the store meets compliance, customer service, and security standards

    • Be accountable for controlling wages
  3. Sales:

    • Understand business and customer expectation and motivate the team to deliver an excellent customer experience

    • Understand product features and benefits and assist with training the team to maximise sales opportunities

    • Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.

    • Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness

    • Use reports to analyse and support with commerciality of key products to impact sales and profitability

    • Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
  4. Development:

    • Assist with identifying internal talent and support performance management processes to drive exceptional performance

    • Support with identifying performance issues and escalate professionally

    • Be self-driven in own personal development and take on developmental feedback constructively

    • Understand and promote Frasers Group core values and coach the team to engage with these values
  5. Leadership and Management:

    • Inspire the team and act as a role model

    • Support with coaching and motivating the team to achieve success

    • Develop relationships with the store team and ensure everyone is working to the same goals

    • Work to build the success of the store as a whole

The Requirements:

  • 3 years management experience working in a fast-paced, high-volume retail environment
  • Ability to positively impact results in sales, payroll, and stock loss
  • Proven record of developing talented individuals
  • Must be able to work well under pressure and to strict deadlines
  • Committed to supporting the area manager to achieve the highest store standards and customer service
  • Experience
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service Awards
  • We offer a wide range of development courses with national qualifications
  • 28 days holiday
  • 40% in-store uniform discount
  • Discounted gym membership
  • Group-wide 20% discount across all Frasers Group brands

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