Store Manager
1 week ago
About Frasers Group:
Frasers Group is a leading department store group with a rich heritage spanning over 170 years. With a portfolio of over 500 global brands, we are now entering an exciting new future of our brand and are looking for dynamic candidates to join our team in a Store Manager role.
The Opportunity
As a Store Manager, you will be responsible for leading a team of retail professionals and driving sales growth, customer satisfaction, and operational excellence in our stores. You will achieve this by building a high-performing team, supporting business initiatives, and ensuring compliance with company policies and procedures.
The Ambition
Operations:
- Drive all store operations to meet or exceed expectations on key performance indicators (KPIs)
- Support the planning of workload to ensure a productive and efficient team
- Make confident decisions and delegate effectively to the team
- Ensure compliance with processes and procedures while maintaining a safe and healthy environment for the team and customers
- Assist with training and coaching the team to best practice
- Use business communication tools to monitor task completion and meet deadlines
Controls:
- Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
- Plan store schedules in line with store trading patterns and business expectations
- Assist with compliance for processing payroll issues and problem-solve effectively
- Support store daily structure to ensure compliance, customer service, and security standards
- Be accountable for controlling wages
Sales:
- Understand business and customer expectations and motivate the team to deliver an excellent customer experience
- Understand product features and benefits and assist with training the team to maximize sales opportunities
- Understand assigned KPI targets and support tracking against these targets, as well as communicating to and motivating the team
- Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness
- Use reports to analyze and support commerciality of key products to impact sales and profitability
- Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
Development:
- Assist with identifying internal talent and support performance management processes to drive exceptional performance
- Support identifying performance issues and escalate professionally
- Be self-driven in personal development and take on developmental feedback constructively
- Understand and promote Frasers Group core values and coach the team to engage with these values
Leadership and Management:
- Inspire the team and act as a role model
- Support coaching and motivating the team to achieve success
- Develop relationships with the store team and ensure everyone is working towards the same goals
- Work to build the success of the store as a whole
The Requirements
- 3 years of management experience working in a fast-paced, high-volume retail environment
- Ability to positively impact results in sales, payroll, and stock loss
- Proven record of developing talented individuals
- Ability to work well under pressure and to strict deadlines
- Commitment to supporting the area manager to achieve the highest store standards and customer service
We offer a range of benefits, including:
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission-led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service Awards
- Discounted Gym Membership
- Group-wide 20% Discount across all Frasers Group brands
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