Residential Property Operations Manager
2 weeks ago
About the Role:
We are seeking an experienced Accommodation Manager to join our team at Ritz Recruitment Limited in Sheffield. The successful candidate will be responsible for driving the performance of our BTR scheme, comprising 365 residential apartments.
The ideal candidate will have significant experience in a similar role in either Build to Rent (BTR), Purpose Built Student Accommodation (PBSA), Estate agency or hotel management, as well as experience of leading, coaching and managing high performing teams.
Key Responsibilities:
- Supporting in the hiring, onboarding, and ongoing management of staff members to create the onsite team.
- Creation of operational processes & procedures.
- Providing outstanding customer service to residents.
- Shaping resident engagement strategies to foster a strong resident community.
- Overseeing resident communications through multiple channels.
- Ensuring resident issues and service requests are addressed and dealt with in a timely manner.
- Promoting a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner.
- Seeking ways to exceed service expectations of residents and enhance the brand.
- Achieving positive resident reviews on various online platforms.
- Executing the smooth running of all aspects of the community.
Requirements:
- Significant experience in a similar role in either BTR, PBSA, Estate agency or hotel management.
- Experience of leading, coaching and managing high performing teams.
- Experience of working to KPIs.
- Understanding of residential AST leases and the landlord and resident relationship.
- Good health and safety and facilities management knowledge.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software.
About the Company:
Ritz Recruitment Limited is a leading recruitment agency providing temporary and permanent staffing solutions across various industries. We pride ourselves on delivering exceptional results and fostering long-term relationships with our clients and candidates.
Salary: £45,000 - £52,000 per annum (negotiable dependent on experience) plus a 10% discretionary performance bonus.
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