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Operations Director

2 months ago

Leicester, Leicester, United Kingdom David Lloyd Clubs Full time
Job Description

Operations Manager

We are seeking a highly motivated and experienced Operations Manager to join our team at David Lloyd Clubs. As an Operations Manager, you will be responsible for the day-to-day management of the club reception and cleaning teams, ensuring a 5-star experience for our members.

Key Responsibilities:

  • Manage the efficient operation of the club reception and cleaning teams
  • Act as Duty Manager, taking responsibility for the club's day-to-day operations
  • Lead the Reception, Cleaning, and Spa host teams to deliver exceptional service and facilities
  • Ensure a safe and clean environment for members and staff
  • Conduct regular reviews and implement improvements to maintain high standards

Requirements:

  • Proven experience in managing a team in a service-led facility
  • Excellent communication and collaboration skills
  • Passionate about customer service and delivering exceptional experiences
  • Ability to work flexible shifts, including weekends and late shifts
  • Experience in financial planning and management is desirable

What We Offer:

  • Free Club Membership for you and your family
  • Discounts on products and services
  • Opportunity for advancement and career progression
  • Flexible shift patterns
  • Learning and development opportunities

About Us:

David Lloyd Clubs is a leading health and fitness operator in Europe, dedicated to providing exceptional experiences for our members. We are a community-driven organization that values passion, purpose, and excellence. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.