Senior Dialler Operations Manager

4 weeks ago


Stockport, Stockport, United Kingdom Reed Full time

Job Title: Dialler Manager (Analytics and Back End Reporting)

Salary: Starting from £38,000 per annum (negotiation available)

Location: Stockport (Hybrid working – 2 days in the office)

Type: Permanent/Full-Time

Reed is proud to be working with an award-winning company in their search for a Dialler Manager, supporting two of their busiest teams with dialler analytic management.

This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. The successful candidate will have a strong analytical background, data management experience, and ideally, SQL expertise.

Key Responsibilities:

  • Monitor Dialler performance, adjusting strategies in real-time to enhance outcomes or respond to events.
  • Analyse data to shape future outbound strategies and improve dialler performance.
  • Collaborate with Operational Teams to develop and implement strategies that increase performance.
  • Proficiency in MS Office Suite.
  • Minimum of 2 years' experience in data management/analysis.
  • Advanced SQL knowledge.

Benefits:

  • Performance-based bonus schemes.
  • Competitive pension plan with up to 12% contribution.
  • Award-winning health insurance.
  • Life Assurance – Four times annual salary.
  • A comprehensive range of additional benefits will be provided.


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