Business Operations Manager
4 weeks ago
About the Role
We are seeking a highly analytical and data-driven individual to join our team as a Bureau Manager. As a key member of our team, you will be responsible for designing, creating, and managing the implementation of dialler strategy based on customer behaviours, dialler performance, and conversion rates.
Key Responsibilities
- Monitor dialler performance against agreed targets and proactively alter strategy in real-time to improve performance or respond to events.
- Analyse data performance to help shape future strategies.
- Work alongside operational teams to build an outbound strategy of increasing performance.
- Drive increase sales, retention, and conversion levels productively through dialler system and associated tools and software.
Requirements
- Expert-level SQL knowledge.
- 2+ years of experience in data management/analysis.
- MS Office Suite proficiency.
What We Offer
- Bonus schemes that reward performance.
- A pension scheme with up to 12% company match.
- Award-winning health insurance.
- Life assurance.
About Us
Vitality is a multi-award-winning UK insurance brand committed to making the world a healthier, happier place. We value diversity and inclusion and offer a range of benefits to support our employees' well-being and career development.
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