Operations Support Specialist
2 days ago
Job Description: Operations Support Specialist
The Operations Support Specialist role is to provide administrative and technical support to the manufacturing facility, ensuring customer expectations are met or exceeded.
This position involves administering and coordinating the entire supply-commit process with the plant, communicating order status and commits to customers. The Operations Support Specialist must understand customer contract terms and their implications on the order process.
About the RoleAs a key member of the team, you will manage customer backlogs and work closely with planning to ensure proper MRP/DRP runs. You will also support commercial management of customers, including product margin, pricing, excess and obsolete material issues, accounts receivable, and engineering change orders.
- Key Responsibilities:
- Manage customer backlogs and work with planning to ensure proper MRP/DRP runs
- Support commercial management of customers, including product margin, pricing, excess and obsolete material issues, accounts receivable, and engineering change orders
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, resolving return credit problems
- Process requests for quotes as required by customers and sales teams
- Skills and Qualifications:
- Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint
- 1-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Able to work independently and under pressure in a fast-paced environment
- Private health insurance
- Company sick pay
- Private medical insurance
- Life Insurance
- Employee assistance program/occupational health
$70,000 - $90,000 per annum
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