Account Manager

2 weeks ago


Harpenden, Hertfordshire, United Kingdom ABR Full time
About the Company

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.

The Opportunity

We are looking for a talented Account Manager to join our team and help us deliver successful customer outcomes. As a key member of our Customer Success team, you will work closely with our clients to create, implement, execute and assess business-wide employee surveys. Your goal will be to use the insight gathered to work towards client objectives and grow the relationship.

Key Responsibilities
  • Work with clients to develop and implement strategic plans to achieve their business objectives.
  • Collaborate with internal stakeholders to ensure seamless delivery of customer success initiatives.
  • Analyze data and insights to identify opportunities for growth and improvement.
  • Develop and maintain strong relationships with clients to ensure their ongoing success.
Requirements
  • Previous experience in a customer success role, working with large enterprise clients.
  • Experience of working within a fast-paced, scaling SaaS business.
  • Data savvy and able to tell a story to create value.
  • Strong organisational skills, experience in project management would transfer well.
  • Self-motivated and able to work autonomously.
  • A people person - not only will you work with clients, but internal stakeholders across all departments.
  • Upbeat and high energy, you'll be a critical part of the team dynamic.
  • Experience of working within a HR-Tech solution and/or with HR decision makers.
The Package
  • A base salary up to £30k.
  • 25 Days Annual leave plus bank holidays.
  • Pension.

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