Clinical Data Implementation Strategist

1 week ago


London, Greater London, United Kingdom Veeva Systems, Inc. Full time

Veeva Systems, Inc. is a mission-driven organization that empowers life sciences companies to bring therapies to patients faster. The company is built on four core values: Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, Veeva supports employees in their ideal work environment, whether that's from home or the office.

The company is committed to transforming the life sciences industry and making a positive impact on its customers, employees, and communities.

Job Overview

We are seeking a Service Engagement and Experience Manager to join our team. The successful candidate will be responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This role plays a critical part in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success.

Key Responsibilities

  • Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
  • Set client and internal stakeholder expectations correctly with a focus on long-term success
  • Provide awareness and alignment with the partner ecosystem
  • Position support, training, and other solutions that may be needed for a successful customer experience
  • Travel estimate: Less than 25%

Requirements

  • 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
  • Minimum of 2 years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
  • Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
  • Familiarity in working with the Life Sciences Industry
  • Ability to engage audiences of varying perception levels, including working with executive leadership
  • Strong negotiation skills
  • Collaborative and consultative work style
  • Works well under pressure and with short or competing timelines
  • Ability to travel

Estimated Salary Range

$120,000 - $160,000 per year, depending on location and experience.



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