Food and Beverage Team Member

1 week ago


Ballater, Aberdeenshire, United Kingdom Hilton Grand Vacations Full time
Job Description

A Food and Beverage Assistant is responsible for delivering an excellent Guest and Member experience while working to achieve departmental targets. The role involves working in all areas of Food and Beverage as needed, including the Bar and Restaurant. Key responsibilities include welcoming guests, taking and delivering customer orders, preparing set ups for tables and/or rooms, and ensuring compliance with brand standards. Additionally, the successful candidate will strive to achieve departmental targets, ensure cleanliness of work areas, and comply with resort security, fire regulations, and all health and safety legislation. Benefits include free Leisure Club Membership, Go Hilton Team Member travel programme, Denplan, Perks at Work, and LifeWorks employee programmes. Staff accommodation is also available. To be successful in this role, you should have a positive attitude, good communication skills, commitment to delivering high levels of customer service, excellent grooming standards, and flexibility to respond to a range of different work situations. Previous Food and Beverage and/or industry experience is advantageous.

Key Responsibilities

Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Prepare set ups for tables and/or rooms
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Up-sell with latest departmental incentives
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with resort security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships

Requirements

Positive attitude
Good communication skills
Commitment to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

Advantages

Previous Food and Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations

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