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Community Engagement Manager

2 months ago

Cleckheaton, Kirklees, United Kingdom Evri Full time
Job Description

We are seeking a highly motivated and experienced Community Delivery Manager to join our dynamic team at Evri. As a key member of our organization, you will play a crucial role in ensuring that our customers and clients receive exceptional service in the final mile of the parcel delivery process.

The purpose of this role is to drive customer satisfaction and loyalty by delivering high-quality service and building strong relationships with our customers and clients. You will be responsible for managing and coordinating the delivery of parcels, ensuring that they are delivered on time and in good condition.

Key Responsibilities:

  • Manage and coordinate the delivery of parcels to ensure timely and efficient delivery
  • Build and maintain strong relationships with customers and clients to ensure high levels of satisfaction and loyalty
  • Identify and resolve any issues or concerns related to parcel delivery
  • Collaborate with internal teams to ensure seamless delivery of parcels
  • Monitor and analyze delivery performance to identify areas for improvement

Requirements:

  • Proven experience in a delivery or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with internal teams

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance