Hospitality Excellence Associate
1 day ago
We are a leading hotel operator in the UK, dedicated to delivering exceptional guest experiences and creating a positive impact on our communities.
About The Grand YorkLocated in the heart of historic York, our hotel boasts stunning views of York Minster and a rich history dating back to the Victorian era. Our award-winning rosette restaurant, The Rise, has been recognized for its outstanding culinary offerings.
We are committed to providing our guests with unforgettable experiences, from the moment they step into our hotel until they depart. Our team members are the heartbeat of our hotels, and we strive to create an environment where they can grow, develop, and thrive.
Room Attendant/Turndown Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Room Attendant/Turndown. As a key member of our housekeeping team, you will be responsible for maintaining exceptional service levels in our guest rooms and corridors.
- Maintain areas within the hotel, including guest rooms, corridors, linen rooms, and cupboards, ensuring a high standard of cleanliness and organization.
- Replenish guest supplies and maintain excellent communication with other departments to ensure seamless delivery of services.
- Respond to guest complaints and special requests, taking proactive steps to resolve issues and ensure guest satisfaction.
- Monitor and control supplies and amenities, minimizing waste and optimizing resource utilization.
£20,000 - £25,000 per annum, depending on experience.
BenefitsWe offer a range of benefits to support your career growth and well-being, including:
- Fully funded and supported Apprenticeship programmes up to level 7.
- Splendid Family discounts across our group - on accommodation, food, and drink.
- Complimentary light breakfast, lunch, and dinner while on shift, as well as complimentary tea, coffee, and fruit.
- No split shifts, 2 days off together.
- Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
- Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
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