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Customer Service Representative

2 months ago

Marston Green, United Kingdom Groomfield Recruitment Ltd Full time
Job Description

Groomfield Recruitment Ltd is seeking highly skilled Customer Service Co-ordinators to join their team.

Job Summary:

We are looking for individuals who can provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues.

Key Responsibilities:

  • Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues.
  • Receive a high volume of inbound calls and make a minimum of 100 outbound calls per day.
  • Direct calls to the relevant departments with a professional manner.
  • Communicate effectively with customers through various channels.
  • Maintain accurate and detailed customer records using customer relationship software.
  • Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution.

Requirements:

  • Previous experience in a customer service role is essential.
  • Excellent communication skills are required.
  • Proficiency in using Microsoft software packages is necessary.
  • Experience with high-volume outbound calls is required.
  • Ability to multitask and maintain attention to detail and accuracy.