Customer Service Specialist
4 weeks ago
Frasers Hospitality is a global hospitality leader, delivering gold standard service in cities worldwide. As the world's leading brand in serviced apartments and hotel residences, we foster a culture of collaboration, respect, and progressive thinking.
Our StoryWe own and operate 7 properties in the UK, including Park International Hotel, Fraser Suites, Fraser Place, and Fraser Residence. Our perfectly located accommodations provide guests with a comfortable and luxurious experience, perfect for business and leisure travellers alike.
Job DescriptionAs a Customer Service Specialist at Park International Hotel, you will support operational departments, providing exceptional service to guests and helping the hotel work together as one team. You will be a flexible and enthusiastic individual with a passion for customer service, working collaboratively to create memorable experiences.
Responsibilities- Support all operational departments, including Housekeeping, Food and Beverage, and Front Office.
- Provide first-class service to guests, ensuring their stay is enjoyable and memorable.
- Work collaboratively with colleagues to achieve common goals and objectives.
- Proven experience in a similar role.
- Excellent attention to detail and time management skills.
- Enthusiastic individual with a passion for customer service.
- Ability to work effectively as part of a team.
- Eligibility to work in the UK.
- Competitive salary: £25,000 per annum.
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes.
- Cycle to work scheme.
- Healthcare Cash Plans.
- Referral schemes.
- Uniforms provided.
We are passionate about promoting from within, offering opportunities for growth and development. We prioritize wellbeing and mental health, with a focus on sustainability and reducing our environmental impact.
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