Customer Service Specialist

4 weeks ago


London, Greater London, United Kingdom Frasers Hospitality Full time
About Us

Frasers Hospitality is a global hospitality leader, delivering gold standard service in cities worldwide. As the world's leading brand in serviced apartments and hotel residences, we foster a culture of collaboration, respect, and progressive thinking.

Our Story

We own and operate 7 properties in the UK, including Park International Hotel, Fraser Suites, Fraser Place, and Fraser Residence. Our perfectly located accommodations provide guests with a comfortable and luxurious experience, perfect for business and leisure travellers alike.

Job Description

As a Customer Service Specialist at Park International Hotel, you will support operational departments, providing exceptional service to guests and helping the hotel work together as one team. You will be a flexible and enthusiastic individual with a passion for customer service, working collaboratively to create memorable experiences.

Responsibilities
  • Support all operational departments, including Housekeeping, Food and Beverage, and Front Office.
  • Provide first-class service to guests, ensuring their stay is enjoyable and memorable.
  • Work collaboratively with colleagues to achieve common goals and objectives.
Requirements
  • Proven experience in a similar role.
  • Excellent attention to detail and time management skills.
  • Enthusiastic individual with a passion for customer service.
  • Ability to work effectively as part of a team.
  • Eligibility to work in the UK.
Benefits
  • Competitive salary: £25,000 per annum.
  • Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
  • Fully funded Apprenticeship programmes.
  • Cycle to work scheme.
  • Healthcare Cash Plans.
  • Referral schemes.
  • Uniforms provided.
Why Work with Us?

We are passionate about promoting from within, offering opportunities for growth and development. We prioritize wellbeing and mental health, with a focus on sustainability and reducing our environmental impact.



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