Digital Transformation Leader
4 weeks ago
About the Role
Capgemini's Intelligent Customer Operations practice is driven by the lessons of the pandemic. Our vision combines human and digital elements to enable the "always on" lifestyle and embodies the spirit of the digital-native customer. We focus on customer experience outcomes, integrating humans and machines to deliver end-to-end services. Our practice offerings cover the customer lifecycle of attraction, delight, and retention.
We create meaningful and frictionless relationships between clients, their staff, and customers. Enhancing customer experience with a digital-first approach, we promote the shift to digital channels through leading process transformation and technology.
The places you work from will vary according to your role, needs, and the business. It will be a blend of Company offices, client sites, and your home. You will not work from home 100% of the time.
Your Responsibilities
- Assess existing processes and technology to identify opportunities for new CX methodologies with client stakeholders.
- Create technical and resourcing business cases aligned to client objectives.
- Present at SLT sessions on existing and prospective client engagements.
- Design, plan, and develop complex business solutions with digital platform technologies and Intelligent Automation.
- Develop and deliver solutions responding to client RFI/RFPs with Digital Transformation opportunities.
Your Skills and Experience
- Business consulting with a Professional Service organization.
- Large-scale BPO transformation and/or Professional Services experience.
- Experience with solutions for Contact Centres and digital channels.
- Ability to create client proposals using various data points.
- Management of CX Consultants or Process Transformation/Improvement teams.
- Ability to create Contact Centre/CX solutions supporting client objectives.
- Understanding of the latest Technology trends in Contact Centres and Digital Transformation markets.
- Clear understanding of deflection and automation techniques within Contact Centres and CX spaces.
- Development of relevant CX solutions for implementation, e.g., chatbots, conversational AI.
- Experience handling different Contact Centre processes, such as inbound, outbound, sales & marketing campaigns, employee queries, and customer support desks.
- Experience working on integrated Contact Centre environments with technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics, and Quality.
Your Security Clearance
To be successfully appointed, you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although further checks may be required if you have resided outside the UK within the last 3 years.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong 55-year heritage, we are trusted by our clients to unlock the value of technology to address their entire breadth of business needs. We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market-leading capabilities in AI, cloud, and data, combined with our deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
-
Digital Transformation Leader
2 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeAbout the RoleWe are seeking a highly experienced Digital Transformation Leader to join our team in Capgemini Invent. As a leader in digital transformation, you will be responsible for driving business growth and improving operational efficiency through the effective use of technology.Your Key ResponsibilitiesDevelop and implement digital transformation...
-
Digital Transformation Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeAt Capgemini Invent, we're shaping the future of the Energy & Utilities sector through digital transformation.Our team is seeking an experienced professional to lead the delivery of digital transformation consulting services, leveraging expertise in Oil & Gas and Utilities.About the Role:The successful candidate will have a strong consulting background, with...
-
Digital Transformation Leader
12 hours ago
Glasgow, Glasgow City, United Kingdom Opus Recruitment Solutions Ltd Full timeJob OverviewWe are seeking a highly skilled Digital Transformation Leader to join our team at Opus Recruitment Solutions Ltd. This is an exciting opportunity for someone with experience in leading end-to-end implementations and driving product roadmaps.About the RoleYou will be responsible for defining strategies for integration, data migration, cut over,...
-
Digital Transformation Leader
6 days ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the OpportunityCapgemini's Intelligent Customer Operations practice is built on the lessons of the pandemic, combining human and digital capabilities to deliver end-to-end services. Our vision enables the 'always on' lifestyle and embodies the spirit of the digital-native customer. We create meaningful relationships between clients, their staff, and...
-
Glasgow, Glasgow City, United Kingdom SSE Full timeAbout SSESSE has ambitious plans to become a leading energy company in a low-carbon world, with £5 billion invested in low-carbon projects by 2027. We aim to create a more sustainable and inclusive world for our customers, employees, and communities.As a key player in this journey, we're seeking an experienced Digital Communications and Transformation...
-
Digital Transformation Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable an "always on" lifestyle, embodying the spirit of the digital-native customer. We prioritize the customer, crafting three offers that integrate humans and machines to deliver end-to-end...
-
Digital Transformation Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Full timeAbout the RoleCapgemini's Intelligent Customer Operations practice is inspired by the lessons of the pandemic. Our vision combines human and digital elements to enable the "always on" lifestyle and embodies the spirit of the digital-native customer. We focus on delivering end-to-end services to support customer experience outcomes, covering the customer...
-
Digital Transformation Leader
3 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeAbout the RoleThe Energy & Utilities sector is experiencing rapid growth, with a strong focus on oil & gas companies investing millions in Energy Transition, underpinned by digital transformation. To ensure these programmes are delivered effectively, drive out efficiency at all levels, and that the change is both adopted and sustained, we are seeking an...
-
Digital Accessibility Transformation Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom JPMorganChase Full timeJPMorgan Chase is driving employee experience transformation, building on the success of its current digital offerings. The Employee Experience Design organization is at the forefront of this transformation, leading the firm toward an innovative employee experience for all employees. As a Vice President, Accessibility Lead in this team, you will promote...
-
Digital Transformation Leader
3 weeks ago
Glasgow, Glasgow City, United Kingdom Barclays Full timeAs a key member of the Barclays engineering team, you will lead the development and implementation of cutting-edge digital solutions that drive business growth and enhance customer experiences.Key ResponsibilitiesDevelop and execute technical strategies to drive digital transformation and innovation.Lead cross-functional teams to design, develop, and deploy...
-
Digital Transformation Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeAt Capgemini Invent, we are seeking a seasoned Programme Director to lead our clients in the energy sector through digitally-enabled transformation programmes. With a strong consulting background and experience in delivering programmes in the energy sector, you will be responsible for shaping and delivering transformational engagements, providing subject...
-
Digital Transformation Manager
1 month ago
Glasgow, Glasgow City, United Kingdom Workonblockchain Full timeJob Title: Digital Transformation ManagerWe are seeking a highly skilled Digital Transformation Manager to lead our development team in delivering innovative solutions to our clients. As a key member of our team, you will be responsible for managing a team of software engineers, testers, and architects to design, develop, and implement cutting-edge digital...
-
Digital Transformation Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Tesco Full timeAbout the Role:We're seeking a Digital Transformation Specialist to join our team. Key responsibilities include:Developing and implementing digital transformation strategiesImproving operational efficiency and productivityCollaborating with cross-functional teams to drive business growthAs a Digital Transformation Specialist, you will be responsible for...
-
Risk Transformation Leader
1 month ago
Glasgow, Glasgow City, United Kingdom Barclays Full timeAs a Risk Transformation Leader at Barclays, you will play a key role in Project Mersey, a transformative initiative aimed at simplifying and streamlining our credit systems. Your focus will be on driving the development of a single strategic credit sanctioning platform, streamlining processes, and migrating away from legacy systems. You will work closely...
-
Digital Transformation Leader
1 month ago
Glasgow, Glasgow City, United Kingdom Barclays UK Full timeBarclays UK is seeking a strategic and results-driven leader to head its Corporate Bank KYC Refresh Operations. This critical role ensures compliance with regulatory requirements while maintaining high operational standards.To succeed, you should have experience with KYC, AML, and CDD processes, particularly in corporate banking, and knowledge of global...
-
Digital Transformation Leader
1 day ago
Glasgow, Glasgow City, United Kingdom Workonblockchain Full timeWe are seeking a skilled Software Development Manager to join our team at Workonblockchain. As a key member of our leadership team, you will be responsible for driving the development of innovative software solutions and leading a high-performing team of engineers.The ideal candidate will have experience in managing large-scale software projects, leading...
-
Payroll Transformation Director
2 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeAbout the RoleAt Capgemini Invent, we are seeking an experienced Payroll Transformation Director to join our team. As a key member of our Employee Experience & HR practice, you will play a crucial role in driving forward the business growth and strategic direction on payroll related capabilities.As a digital transformation leader, you will help our clients...
-
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeJob Description:As a Digital Capital Delivery Consultant at Capgemini Invent, you will play a pivotal role in shaping the future of the energy sector. With a proven track record in capital projects and/or asset-intensive industry, you will lead workstream teams, drive business improvement initiatives, and define client strategies to deliver scalable energy...
-
Digital Transformation Expert
4 weeks ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeAt Capgemini Invent, we are seeking a highly skilled Digital Transformation Expert to join our team. As a key member of our team, you will work closely with clients to identify, shape, and deliver significant digital transformation programs. Your extensive industry knowledge and experience in delivering transformation initiatives will be invaluable in...
-
Transformational Leader
1 day ago
Glasgow, Glasgow City, United Kingdom Capgemini Invent Full timeJob OverviewIn the rapidly evolving energy sector, we are seeking an experienced Programme Director to join our team at Capgemini Invent. With a strong consulting and delivery background, you will play a pivotal role in shaping and delivering digitally-enabled transformation programmes for our clients.As a Programme Director, you will have the opportunity to...