Aesthetic Field Service Technician
7 days ago
We are seeking a skilled Field Service Engineer to join our team at Ross Care, a leading provider of healthcare equipment and services. As a Field Service Engineer, you will play a critical role in delivering high-quality service to our customers, ensuring their mobility needs are met with efficiency and professionalism.
Key Responsibilities:- Deliver and collect wheelchairs to and from service users' homes and NHS departments, adhering to our Infection Control Policy.
- Servicing and repairing wheelchairs in the field, aiming for a first-time fix whenever possible.
- Conduct weekly vehicle safety checks and complete the van check sheet.
- Maintain a professional customer service attitude and adhere to uniform standards.
- Agree to undertake all necessary training to maintain required skills for this role.
- Full UK driving licence
- Successful enhanced DBS check
- General workshop knowledge
- Basic electrical knowledge (12v/24v D.C. systems)
- Able to safely move and handle loads and equipment
- Experience in face-to-face customer contact
- Previous delivery driver experience
- Understanding of the needs of people with disabilities
- Flexible approach to working conditions
- Ability to use own initiative within set boundaries
- Ability to use a mobile phone to relay photographs
- Good written and verbal communication skills
- Ability to relay clear instructions to clients
- Familiarity with hand-held scanners
- Moving and handling equipment and accessories following guidelines
- Standing at a bench to work
- Kneeling/crouching
- Working in confined spaces if necessary
- Using ramps and other moving equipment
Ross Care is an equal opportunities employer, ensuring that applicants and employees receive fair treatment without discrimination based on sex, marital status, disability, religion, race, nationality, or social background.
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