Network Services Technician
3 weeks ago
This exciting opportunity has arisen for an experienced IT Support Specialist to join a leading sustainable-manufacturing organisation with sites across the UK, Ireland, and beyond. As a key member of the global team, you will be responsible for providing high-quality IT support to staff and mobile users, ensuring a stable and reliable IT infrastructure.
Salary: £38,000 per annum
Key Responsibilities:
- Provide onsite and office-based desktop support for staff and mobile users.
- Offer 1st and 2nd level support via the ServiceDesk ticketing system.
- Categorise and resolve incidents using remote desktop tools or physical attendance.
- Collaborate with the local business IT team for 1st level end-user and infrastructure support.
- Manage Active Directory and IT requirements for ongoing operations and site projects.
- Set up and configure new hardware, including PCs, laptops, and printers.
- Support and maintain server and network infrastructure.
- Manage Meraki Networks and VLANs for OT and IT environments.
- Handle phone systems and mobile device (Android and iOS) management.
- Oversee asset management and lifecycle.
- Liaise with application and system vendors on behalf of local teams.
- Perform patch management of both local and cloud-hosted systems.
- Conduct data backup and recovery tasks.
- Plan and implement disaster recovery strategies.
- Research problems and create documentation.
- Work closely with a virtual infrastructure team.
Requirements:
To succeed in this role, you will need strong problem-solving skills and a proactive approach. Experience in desktop support and IT infrastructure management is essential, as is knowledge of Active Directory, server, and network infrastructure. Familiarity with Meraki Networks, VLAN management, and mobile device management is also required. Excellent communication and collaboration skills are necessary, along with the ability to manage multiple tasks and prioritise effectively. Willingness to provide after-hours support and travel for site visits is also necessary.
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