Help Desk Specialist

3 days ago


Leicester, Leicester, United Kingdom Fruition IT Resources Limited Full time

Job Title: Help Desk Specialist

Estimated Salary: £27,000 - £30,000 per annum (dependent on experience)

About the Role

Fruition IT Resources Limited is seeking a skilled Help Desk Specialist to join our Leicester Head Office team. As a key member of our IT department, you will be responsible for delivering exceptional technical support to end-users, ensuring issues are resolved efficiently and effectively.

Main Responsibilities
  • Technical Support: Provide first-line technical support to end-users, including troubleshooting, resolving issues, and escalating complex problems to senior engineers.
  • Process Adherence: Follow established processes and procedures to ensure service quality and user satisfaction.
  • Stakeholder Communication: Maintain clear communication with stakeholders regarding service performance and any issue escalations.
  • User Training and Support: Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
Requirements
  • Essential Skills: Strong knowledge of ITIL or similar ITSM frameworks, excellent verbal and written communication skills, good understanding of enterprise IT systems, and self-driven with a strong sense of urgency and accountability.
  • Desirable Qualifications: ITIL v4 certification and experience in service metrics reporting.
Benefits
  • Competitive Salary: Up to £27,000 base salary, depending on experience.
  • Professional Development: Access to ongoing training and career growth opportunities.
  • Benefits Package: Comprehensive healthcare packages and additional employee benefits.
  • Work Environment: Based at our Leicester Head Office within a supportive and collaborative IT team.


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