Help Desk Specialist
3 days ago
Job Title: Help Desk Specialist
Estimated Salary: £27,000 - £30,000 per annum (dependent on experience)
About the RoleFruition IT Resources Limited is seeking a skilled Help Desk Specialist to join our Leicester Head Office team. As a key member of our IT department, you will be responsible for delivering exceptional technical support to end-users, ensuring issues are resolved efficiently and effectively.
Main Responsibilities- Technical Support: Provide first-line technical support to end-users, including troubleshooting, resolving issues, and escalating complex problems to senior engineers.
- Process Adherence: Follow established processes and procedures to ensure service quality and user satisfaction.
- Stakeholder Communication: Maintain clear communication with stakeholders regarding service performance and any issue escalations.
- User Training and Support: Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
- Essential Skills: Strong knowledge of ITIL or similar ITSM frameworks, excellent verbal and written communication skills, good understanding of enterprise IT systems, and self-driven with a strong sense of urgency and accountability.
- Desirable Qualifications: ITIL v4 certification and experience in service metrics reporting.
- Competitive Salary: Up to £27,000 base salary, depending on experience.
- Professional Development: Access to ongoing training and career growth opportunities.
- Benefits Package: Comprehensive healthcare packages and additional employee benefits.
- Work Environment: Based at our Leicester Head Office within a supportive and collaborative IT team.
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