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Retail Customer Service Representative

1 month ago

Wakefield, Wakefield, United Kingdom JD Group Full time
Role Overview

We are seeking a highly motivated and customer-focused individual to join our retail team as a Store Colleague. In this role, you will play a vital part in making GO an unbeatable place to shop by delivering exceptional service and exceeding customer expectations.

Key Duties/Responsibilities:
  • Engage customers with our service model, providing a seamless and enjoyable shopping experience.
  • Support a culture of exceptional customer service, winning customers for life through outstanding interactions.
  • Maintain a safe and compliant operating environment for all colleagues and customers.
  • Stay up-to-date with product knowledge training to provide accurate information and support customers' buying decisions.
  • Follow established processes and policies to ensure consistency and quality.
Preferred Skills and Qualifications:
  • Be a great role model, supporting colleagues through mentoring and knowledge sharing to build a stronger team.
  • Possess clear, confident, and motivational communication skills, both verbally and in writing.
  • Have experience prioritizing workload effectively to achieve team goals and objectives.
  • Show a passion for customer service and a proven record of delivering excellence in this area.
  • Have knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities.
Behaviours:
  • Be a positive role model, championing GO's vision, purpose, and values.
  • Bring energy and enthusiasm to work, creating an unbeatable team atmosphere.
  • Embody a learning mindset, open to ideas and embracing change.
  • Demonstrate high self-awareness and empathy.
  • Work collaboratively with colleagues to achieve shared goals.
  • Show resilience and tenacity in the face of challenges.
  • Take responsibility for the impact on customers.
  • Maintain personal integrity at all times.
  • Meet deadlines promptly and efficiently.
  • Manage multiple tasks under pressure.
Benefits

We value our employees and offer a range of benefits to show our appreciation:

  • Incremental holiday allowance.
  • Staff discount on JD Group and other brands within the organisation.
  • Discounted membership at JD Gyms.
  • Personal development opportunities to learn and grow within the company.