Energy Market Analyst

3 days ago

London, Greater London, United Kingdom Energy Exemplar Full time
About Energy Exemplar

At Energy Exemplar, we empower transformative energy decisions across the globe by revolutionizing the future of energy with clarity, speed, and innovation.

Job Summary

We are seeking an experienced Energy Market Analyst to join our Global Customer Support team. As a key member of our team, you will be responsible for delivering an outstanding customer experience and product support for existing and new clients.

Key Responsibilities
  • Providing technical support to clients on the successful use of our software products
  • Resolving issues related to our SaaS/Cloud offerings and Desktop version
  • Collaborating with Product Management and Development teams to resolve technical issues and convey product development needs of clients
  • Providing onsite or online trainings to clients on a diverse set of topics related to our products
  • Maintaining software user documentation and help platforms
Requirements
  • Strong analytical and problem-solving skills with the ability to research and learn new techniques
  • Excellent communication and customer service skills, including active listening skills
  • Team player with the ability to be a self-starter and work independently as needed
  • Advanced working knowledge of Microsoft Office products
  • Prior programming/database management experience and/or understanding of Mixed Integer Programming
Qualifications
  • A tertiary degree in Applied Mathematics, Engineering, Economics, Operations Research or similar degree
  • 1-3 years' experience in the Energy industry with a strong understanding of energy economics and market fundamentals

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