Area Operations Director
1 month ago
Well Pharmacy is seeking a skilled Area Operations Manager to lead our pharmacy teams in delivering exceptional patient care and driving business growth.
Key ResponsibilitiesOperational Excellence
- Visit pharmacies regularly to drive business performance and ensure compliance with processes and procedures.
- Support our 'Delivering Well' strategy by aligning pharmacy activity with corporate objectives.
- Deliver Rx growth, services, and OTC sales in line with budgets.
- Monitor competitor activity to identify opportunities for market share growth.
Patient Safety, Quality, and Standards
- Ensure all pharmacies meet GPhC standards and NHS contract requirements.
- Investigate PSIs and CD discrepancies as needed.
- Deliver quality standards required by the NHS.
Delivering Outstanding Care
- Promote and deliver NHS and private services.
- Report, resolve, or escalate complaints and incidents as appropriate.
- Build and maintain strong relationships with the local healthcare community.
- Offer tailored advice and products for prevention, treatment, and wellbeing to patients and customers.
High Performance Team
- Recruit, build, and motivate trained teams.
- Manage performance through effective coaching and feedback.
- Identify and develop internal and external talent.
- Communicate clearly and regularly with team members.
- Encourage ongoing learning and skills development.
Requirements
- Field or multi-site management experience.
- Understanding of the pharmacy market and profession.
- Sound commercial and analytical skills.
- Excellent communication and coaching skills.
- Strong planning and organisational abilities.
- Able to build and maintain professional networks.
- Understanding of NHS contract and GPhC standards.
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