Call Centre Operations Manager

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Priory Group Full time

Job Role Overview

Priory Group is seeking a skilled Call Centre Operations Manager to lead and manage our call centre team. The successful candidate will be responsible for ensuring the team meets contractual SLAs and provides excellent customer service.

Key Responsibilities

  • Forecast call volumes and plan resources to meet business requirements.
  • Monitor and improve telephone handling procedures to ensure high-quality service.
  • Identify and address any issues impacting quality and service.

About Us

Priory Group is a leading provider of mental healthcare and adult social care in the UK. We offer a comprehensive range of services designed to support individuals and employers. Our team is dedicated to providing a balanced and healthy working environment.

Requirements

The successful candidate will have excellent communication skills, a pragmatic approach to work, and the ability to motivate and encourage the helpline team to reach their full potential.



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