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Customer Engagement Manager

2 months ago

London, Greater London, United Kingdom SAS Full time
{"About the Job

We're seeking a Customer Engagement Manager to join our Customer Success Operations team for a Maternity cover for approximately 1 year. As a key member of our team, you will develop and execute customer strategy and/or programs, and manage teams in three locations to achieve results through leading, planning, and implementing methods, strategies, and business initiatives.

Key Responsibilities

* Direct the development of company customer programs and services
* Use analytics to provide key business insights
* Interact with internal staff, clients/customers, subcontractors, and applicable SAS departments
* Lead and manage a dynamic team, including determining resource needs, recruiting, interviewing, performance management, and providing performance feedback and coaching
* Establish and prioritize department responsibilities/objectives
* Ensure projects are completed on time following established procedures and schedules

Requirements

* Previous experience in Customer Success Manager in the technology sector, or shared services management experience required minimum 3 years experience
* Bachelor's Degree, preferably in Business, Computer Science, or other related field
* Equivalent combination of education, training, and experience may be considered in place of the above qualifications
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

* A dynamic and fulfilling career with opportunities for growth and development
* A collaborative and inclusive work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for professional development and training

About SAS

At SAS, we're passionate about empowering our customers to make better decisions and drive business success. We're a leader in data and AI, and we're committed to creating a diverse and inclusive workplace where everyone can thrive.

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.