Customer Service Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

At Octopus Energy, we're committed to driving the global renewable energy revolution. Our mission is ambitious: to make a big green dent in the universe. We need people who share our vision and are passionate about delivering exceptional service to both our customers and field team.

About the Role

This broad role will focus on ensuring we deliver outstanding customer experience. Responsibilities include accurately scheduling appointments, supporting engineers on site, and taking full responsibility for all issues that arise.

What You'll Need
  • You'll be an outgoing individual with a strong passion for building relationships with customers.
  • A strong understanding of how to provide a great customer experience through written and verbal communication methods is essential.
  • Basic computer knowledge - including emails, word processing, and Google Suite familiarity - is advantageous but not required.

Estimated Salary: £20,000 - £25,000 per annum

Benefits: Competitive salary, professional training and development opportunities, flexible working hours, and a chance to be part of a dynamic and innovative team.



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