Hospitality Services Manager
4 weeks ago
Hospitality Manager Role
A Top 20 Care Home Group is seeking a Hospitality Manager to oversee the smooth operation of two luxurious care homes in Blackheath. The successful candidate will be responsible for ensuring high standards and customer satisfaction are delivered at all times.
The Hospitality Manager will be the key to ensuring that all areas of the homes are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. Strong communication skills are essential when dealing with team members, residents, and family members.
Main Responsibilities:
- Monitor and manage the homes' budgets, ensuring departments use nominated suppliers
- Recruit, train, and manage team members in conjunction with the General Manager, ensuring performance standards are understood and maintained
- Ensure the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef
- Monitor and support dining areas at meal times, ensuring the highest standards are met
- Attend evening and weekend functions to facilitate a quality service to residents and guests
- Ensure the whole home team is appropriately trained and customer service standards are met
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