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Assistant Manager

2 months ago

Abergavenny, Monmouthshire, United Kingdom Loungers Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Loungers. As a key member of our management team, you will play a vital role in maintaining the high standards of our lounges and delivering exceptional customer experiences.

Key Responsibilities
  • Support the General Manager in maintaining high standards across the team
  • Deliver 14 great shifts to ensure every customer leaves happy
  • Support the day-to-day running of the lounge, including rotas, team engagement, and customer feedback
  • Drive sales, team retention, training, customer service, and maintain high standards
  • Involved in recruitment and HR, paperwork and reporting, and NPS
The Benefits
  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off
What We're Looking For
  • An existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops
  • Experience of working in a bar environment with serving freshly made food and drinks preparation
  • A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS

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