Customer Service Representative
1 month ago
CPM International
We are a global leader in multilingual customer service, sales, and technical support. Our company values diversity and fosters an inclusive workplace where everyone is welcome to bring their unique perspective. We are seeking a skilled and passionate individual to join our team as a Customer Service Admin.
About the Role:
As a Customer Service Admin, you will be responsible for delivering exceptional customer support and exceeding expectations. You will work closely with our clients to gain a deep understanding of their activity, campaigns, products, vision, and values. You will also become a campaign expert, mastering the administrative details of your assigned campaigns, and handle all communications, including post, written correspondence, and other channels as agreed.
Key Responsibilities:
- Understand the client's needs and goals
- Become a campaign expert and master the administrative details
- Handle all communications, including post, written correspondence, and other channels
- Update systems accurately and maintain campaign information
- Exceed performance targets and meet quantitative and qualitative goals
- Attend training sessions to stay updated on client and contact center requirements
- Adhere to client protocols and procedures
Requirements:
What skills and experience you'll bring to us?
- Education: GCSE/O-Level standard in Maths and English
- Communication: Excellent verbal and written communication skills
- Customer Service: Passionate about providing exceptional customer service
- Administrative Skills: Strong organizational skills with a keen eye for detail
- Problem-Solving: Proactive and professional approach to problem-solving
- Teamwork: Ability to work effectively as part of a team
- Accuracy: High level of accuracy in data entry
- Computer Literacy: Proficiency in using computer systems
What we offer:
- Full-time position (37.5 hours/week)
- Monday to Friday / 9:00 am - 5:00 pm (some flexibility with hours)
- Salary: £24,000.00 per year
- Training: 2 weeks, then continuous on-the-job training
- Working Model: Office
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