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Customer Service and Account Manager

1 month ago

Rivenhall End, United Kingdom Alexander Knight Recruitment Full time
Customer Account Manager

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Account Manager. This role requires a proactive communicator who is adept in multitasking and capable of building strong relationships to enhance client engagement and retention.

Key Responsibilities:
  • Client Communication: Respond to client inquiries and issues with the highest level of professionalism.
  • Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty.
  • Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued.
  • Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets.
  • Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients.
  • Order Processing: Manage and process orders for current clients efficiently.
  • Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation.
  • Team Coverage: Provide cover for staff absences due to sickness or annual leave to ensure uninterrupted service.
Candidate Profile:
  • Experience in customer service and/or account management.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office
Additional Information:
  • Monday to Friday, 8.30am – 5.30pm
  • Office based role within a modern office
  • Commission structure available
  • Own transport preferred due to the location of the office
  • Friendly and supportive team