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Customer Service Representative
2 months ago
Job Overview:
Ambitious Resources Ltd is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide technical support and troubleshooting assistance to customers via phone, email, or other communication channels.
- Efficiently manage and schedule on-site engineer visits when necessary.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in our CRM system.
- Collaborate with internal teams to identify and implement process improvements that enhance customer satisfaction.
- Stay up-to-date with product knowledge and technical developments to provide expert support to customers.
Requirements:
- Previous experience in a customer service or technical support role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills and analytical thinking, with the ability to troubleshoot complex technical issues.
- Proficiency in CRM systems and other customer service software.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your technical and customer service skills.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
