Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Advisor to join our customer service team in a fast-paced contact centre environment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling inbound phone calls and dealing with administration duties.
Key Responsibilities
- To be the first line of support for customer contact over the telephone and via email
- To assist all our customers with resolution to their car parking permit queries
- To provide exceptional customer service at all times
- To ensure the quality of work is generated to the highest standard
- To provide friendly and efficient customer service
- To adhere to the IPC Code of Practice at all times, along with internal policies and procedures
Requirements
- Experience within a fast-paced, dynamic role
- Customer service experience is essential - any background is welcome, for example retail, office, hospitality, care or leisure
- Call centre experience is desirable but not essential
- Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers
What We Offer
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Cycle-to-work scheme
- EV Charging points at office locations
- Regular team/company socials
About Us
We are a UK-based multi-disciplinary company specialising in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.
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