IT Infrastructure Support Specialist

1 day ago


Bradford, Bradford, United Kingdom Morrisons Full time

We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Morrisons. As a key member of our Technology department, you will play a vital role in supporting end-user devices and implementing new technologies and methodologies.

About the Role

This is a hybrid position based at our head office in Bradford, West Yorkshire, where you will manage the support lifecycle of circa 40,000 devices across multiple operating systems including Windows, Linux, Android, ChromeOS, MacOS, and iOS.

  • Provide technical support, guidance, and input into the roadmap and vision for End User Computing, Google Productivity, and Asset Management.
  • Create and manage automated/scripted builds across all client operating systems to ensure an effective and compliant process.
  • Offer technical oversight for the Workplace support services, including the onsite TechBar and VIP support.
  • Collaborate cross-functionally to deliver technical solutions for Workplace.
  • Ensure technical oversight of the product catalogue and guarantee that products are compatible and meet business needs.
  • Design and develop client policies (e.g., Desktop Group Policy) and maintain a continuous improvement cycle for all policies.
  • Act as the technical authority for all hardware and operating system updates (e.g., monthly patching, feature releases).
  • Promote continuous improvements through automation.
About You

To succeed in this role, you will require:

  • Strong problem-solving and analytical skills with an aptitude for logical problem resolution and creativity in finding solutions.
  • Relevant technical accreditation in Windows (e.g., Windows 10/11 MCSA/Modern Desktop) or relevant experience.
  • Previous experience working in one of the following roles: Technical Platform Delivery role, 3rd Line Support, or as a Windows System Engineer.
  • A passion for End User Technology and providing an excellent customer experience.
  • Previous experience working in a large, complex, and fast-paced organisation.
  • Experience working with a diverse range of devices on different operating platforms.
  • Experience with device management tools and policy enforcement tools (e.g., Group Policy).
  • The ability to interact effectively with stakeholders at all levels.
  • Excellent problem-solving skills.
About Our Team and Benefits

Morrisons' Technology team is part of a wider change programme aimed at making us a digitally focused retailer. We are revolutionising our online journeys and simplifying our processes to provide the freshest products and a better experience for millions of customers and over 111,000 colleagues.

Our modern Head Office on the edge of Bradford is home to various support teams from tech, marketing, and finance to HR, trading, and supply chain. We host regular seasonal events, and our suppliers often visit site to share details of their latest products.

We offer a range of benefits, including:

  • 15% colleague discount
  • Generous holiday entitlement
  • 4 and a half day working week
  • Company pension contributions
  • Perks with over 850 retailers
  • Free parking onsite
  • A range of family-friendly policies

Estimated salary: £55,000 - £65,000 per annum


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