Infrastructure Support Specialist

3 weeks ago


Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

About the Role

We are seeking an experienced Infrastructure Support Specialist to join our Technology Infrastructure Platform and Networks team. As an Infrastructure Support Specialist, you will be responsible for providing 2nd and 3rd line support services on a 24/7/365 basis for elements of the associated technology stack across all development, testing and business critical production environments.

Key Responsibilities

  • Install, configure, and maintain core hardware infrastructure including physical and virtual servers, VMware ESXi hypervisor and the management tools required to support them.
  • Maintain system availability, security, and continued vendor support through the delivery of appropriate systems and application patching.
  • Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required, taking ownership where appropriate.
  • Be an innovator, suggesting and introducing improvements by changes to working processes and driving automation.
  • Produce and maintain knowledgebase and procedural documentation to high standards.
  • Take the technical lead on various projects and deputise when needed.
  • Installation, administration, and support of IT Systems, both virtual and physical including associated Systems Management software to agreed standards.
  • Configuration, implementation, and maintenance of core hardware infrastructure including servers, storage, SAN switches and all the management tools required to support them.

About You

We are looking for an experienced Infrastructure Support Specialist with a strong background in providing support services in complex business-critical IT environments. You will have experience in some of the following technologies:

  • Virtualisation technologies VMware ESXi, OLVM, Hyper-V, AWS, OCI
  • Red Hat Enterprise Linux Support/Installation and Troubleshooting Experience
  • HP Blades & Enclosure Experience
  • Windows Server 2012/2016/2019/2022
  • Enterprise storage solutions
  • Scripting and automation tools such as Ansible, Rundeck & PowerShell
  • IT System performance monitoring/tuning and capacity management
  • Server hardware support and installation
  • Enterprise storage solutions
  • System management and monitoring tools
  • IT Business Continuity and Disaster Recovery service provision
  • TCP/IP networking and troubleshooting
  • Hyperconverged technologies
  • Software defined architectures
  • DevOps working practices
  • Containerised workloads
  • Redhat Openshift

About Us

At Yorkshire Building Society, we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About Our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

  • Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
  • Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
  • Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.
  • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
  • My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.


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