Security Engineer with a Focus on Identity

2 weeks ago


Manchester, United Kingdom ProofID Full time

Job Title: Identity and Access Management Specialist

About Us: ProofID is a global leader in Identity and Access Management (IAM). We help organizations effectively manage their digital identities, providing pain-free, secure, and seamless digital user experiences.

Our team has extensive experience with top IAM software vendors, enabling us to deliver unmatched value as a trusted partner for identity management programs. We strive to foster a community in which diversity is valued in both our employees and our ideas.

As a Managed Service Engineer, you will be accountable for the quality of service provided to customers in a manner which minimizes or removes the need for interruption to their business. You will be responsible for monitoring customer environments, anticipating issues, and coordinating with other resources to advise customers, propose solutions, and respond to service performance issues using the ITIL lifecycle model.

Salary: £70,000 - £90,000 per annum

Key Responsibilities:

  • Manage a portfolio of customer accounts, providing proactive and reactive support
  • Work closely with customers to understand their needs, develop solutions, and implement them efficiently
  • Collaborate with cross-functional teams to design and implement new features and solutions

Requirements:

  • Relevant technical background and knowledge of federation and multi-factor authentication
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills


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