Office Administrator

4 weeks ago


Berkhamsted, Hertfordshire, United Kingdom Retirement Villages Group Full time

Retirement Villages Group is seeking a skilled and organized Office Administrator to join our team at Castle Retirement Village in Berkhamsted, Hertfordshire.

The ideal candidate will provide exceptional support to the General Manager and residents, ensuring a smooth and efficient running of the Reception area.

Duties:

  • Answering incoming calls, taking messages, and dealing with enquiries face to face and by email.
  • Dealing sympathetically and efficiently with resident's queries, following procedures and reporting them to the Management team as required.
  • Assisting with administrative tasks such as poster creation, letter writing, and preparing welcome packs for residents.
  • Printing invoices and processing payments on the front desk through an EPOS till system.
  • Controlling the issue and recording the return of all keys.
  • Managing guest room bookings.
  • Assisting with procurement, auditing, and ordering stationery, consumables, and equipment.
  • Ensuring that resident and communal property issues are reported promptly to the maintenance staff or appropriate contractors.
  • Managing packages, logging delivery notes, maintaining order systems, and handling PO and invoice management.
  • Assisting with producing and distributing resident correspondence.
  • Building strong relationships with residents and demonstrating empathy for their needs and requests.
  • Performing other duties commensurate with the role.

Requirements:

  • A mature outlook, excellent telephone manner, and a flexible approach to duties.
  • Confident, friendly, and courteous, providing a professional first impression.
  • Excellent organizational skills.
  • Proficiency in MS Office and MS Excel.
  • Attention to detail and problem-solving skills.

In return, we offer a competitive salary, pro-rata holidays plus bank holidays off, full sick pay after 3 months, Medicare, birthday leave, pension scheme, life assurance, and discounted gift cards.



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