3rd Line Infrastructure Specialist

3 weeks ago


Hull, United Kingdom Senitor Associates Limited Full time
Job Summary

We are seeking a highly skilled 3rd Line Infrastructure Services Analyst to join our internal IT department. The successful candidate will have an infrastructure and network support background, with experience in providing technical support across various technologies.

The ideal candidate will be responsible for delivering comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively as part of a team.

Key Responsibilities:

  • Provide 3rd line support to customers, resolving complex technical issues related to their IT infrastructure.
  • Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
  • Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

In addition to these responsibilities, the successful candidate will also be required to participate in a shift-rota during core business hours M-F / 0800 - 1800 and an on-call rotation to provide out-of-hours support outside of core business hours.



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