Technical Support Consultant

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time
Job Description

We are seeking a skilled 3rd Line Technical Support Consultant to join our growing Technical Support team in the UK. As a key member of our Managed Service Provider environment, you will provide remote technical support to clients and internal colleagues, diagnosing faults and resolving issues through to resolution.

This role involves providing 3rd Line technical support via telephone, remote access, and email, within procedure time limits. You will also escalate major incidents to the IT Support Team Manager and proactively react to variations in incoming call management to provide an effective support service.

You will have experience with a wide range of technologies including Windows Desktops 7-10, Windows Server 2008-2016, SQL Server, IIS, Microsoft Exchange, Active Directory, Group Policy, DNS, DHCP & Server Replication, Office365 - Exchange Online, Hyper-V, Firewalls and VPN, Networking - TCPIP, VLANs, Routing and Switching, Web Hosting / Domains, RAID 2, and NAS Storage.

Requirements
  • 5 years experience within a Support Team environment
  • Ability to research and solve complex issues
  • Providing reasonable time-scales for work and communicating changes
  • Comfortable working alone and within a team
  • Willingness to learn and stay up to date with technologies
Benefits
  • Competitive salary: £40,000 - £60,000 per annum
  • 22 + extra 3 days holiday over 3-5 year tenure
  • Training needs covered
  • Social Team events, including Go Karting
  • Friday afternoons off
About the Role

You will work in a dynamic Managed Service Provider environment, providing a range of services and products to clients and internal colleagues. This is a fantastic opportunity to develop your skills and experience in a fast-paced and supportive team.



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