Retail Team Lead

4 weeks ago


Leeds, Leeds, United Kingdom Tesco Full time
About the Role

We are seeking a highly skilled and motivated Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the day-to-day operations of the store, ensuring that customers receive excellent service and that the store runs smoothly and efficiently.

Key Responsibilities
  • Coordinate the store team to deliver an exceptional customer experience
  • Support colleagues in achieving daily priorities and take regular breaks
  • Open and close the store, ensuring all decisions made are in the best interest of the team and customers
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store environment
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a positive team atmosphere, inclusive of everyone
  • Provide exceptional customer service, listening to customers and putting their needs first
  • Keep the team informed and up-to-date on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that may hinder great service
  • Follow health and safety routines and procedures, ensuring colleagues do the same
  • Recognize and celebrate colleagues who provide excellent service
Requirements
  • Be a great role model, providing thoughtful customer service that meets every customer's needs
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable using various methods to keep the team informed and up-to-date
  • Be comfortable taking the lead and overseeing the store in the absence of a manager
  • Be a good decision-maker, flexible in thinking, and comfortable handling change to ensure everything is in the best interest of customers and colleagues
  • Be motivating, inspiring the team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better
What's in it for You

Tesco is a great place to work, offering a range of benefits and opportunities for growth and development. As a Shift Leader, you will have the chance to work in a fast-paced retail environment, with a variety of tasks and challenges to keep you engaged. You will also have access to ongoing learning opportunities, award-winning training, and a range of benefits, including holiday pay, flexible working, and a pension scheme.

We are committed to providing a fully inclusive and accessible recruitment process. If you require any support or accommodations during the application process, please let us know.

Please note that we can only accept candidates over the age of 18. We look forward to hearing from you


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