Platform Support Expert

1 day ago


London, Greater London, United Kingdom B2C2 OTC Ltd. Full time

**Technical Systems Engineer Job Description**

We are looking for a Platform Support Expert to join our Tech Support team in London.

The ideal candidate will have a strong background in technical application support, preferably within cryptocurrency, FX, or equities.

Key Responsibilities
  • Ensure maximum uptime for production trading systems using real-time monitoring.
  • Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction.
  • Develop and maintain internal documentation for troubleshooting processes, common issues, and their resolutions.
  • Provide guidance and training to junior support engineers with daily handover calls.
  • Lead incident response efforts, including investigation, documentation, and communication.
  • Perform weekly support duties checklists.

**Requirements**

  • A minimum of 5 years hands-on experience in a technical application support role with a trading firm.
  • A self-starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution.
  • Excellent communication and interpersonal skills.
  • An understanding of financial products, trading system architecture, and risk/compliance.

**Estimated Salary**: £60,000 - £80,000 per annum.



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