Customer Service Representative

2 weeks ago


Wallingford, Oxfordshire, United Kingdom Berry Recruitment Full time

Berry Recruitment is seeking a dedicated and experienced Customer Support Agent to join their team on a full-time and permanent basis.

As a Customer Support Agent, you will play a crucial role in maintaining excellent customer relationships, providing efficient and effective communication throughout the customer journey.

**Key Responsibilities:**

  • Deliver exceptional customer service, resolving queries and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.
  • Investigate and resolve warranty claims, returns, and refunds in accordance with company policies and procedures.
  • Provide detailed support advice and management within the company's guidelines across CRM systems.
  • Manage multiple customer interactions simultaneously, including chat, phone, and email.
  • Meet Service Level Agreements (SLAs) and ensure timely resolution of customer queries.
  • Consult with other departments on product queries and ad hoc duties as required.
  • Participate in operational team planning, including goal setting, training, and performance management.
  • Act as a key point of escalation for all customer and operational queries.

**Requirements:**

  • Confidently operate CRM systems and Ecommerce administration.
  • Administer telephone orders, discounts, and payment disputes.
  • Coordinate return deliveries, refunds, and administration.

Berry Recruitment values diversity and is committed to creating an inclusive workplace. We welcome applications from candidates with a range of experiences and backgrounds.



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