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Retail Operations Manager

2 months ago

Woodbridge, Suffolk, United Kingdom British Red Cross Full time
Assistant Shop Manager Opportunity

We are seeking a highly skilled and motivated Assistant Shop Manager to join our charity retail team at the British Red Cross.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced retail environment, where you will be responsible for managing a team of dedicated volunteers and contributing to the success of our charity shops.

Key Responsibilities
  • Collaborate with the shop manager to achieve sales targets and maintain a high level of customer satisfaction.
  • Oversee the day-to-day operations of the shop, including stock management, visual merchandising, and customer service.
  • Develop and implement effective strategies to drive sales growth and improve customer engagement.
  • Lead and motivate a team of volunteers to achieve their full potential and provide excellent customer service.
What We Offer
  • A competitive salary and benefits package, including 36 days annual leave and a contributory pension scheme.
  • Opportunities for career development and progression within the British Red Cross.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts on shopping and travel, and a cycle-to-work scheme.
Requirements
  • Proven experience in a retail management role, with a strong track record of achieving sales targets and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team of volunteers.
  • Strong commercial awareness and understanding of financial targets and measures.
  • Ability to work flexibly to meet the needs of the shop and the charity.

We are committed to creating a diverse and inclusive work environment, and welcome applications from candidates from all backgrounds.