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Director of Site Access Operations
2 months ago
**Leadership Role**
As the Director of Site Access Operations at CONNECT44, you will be accountable for the leadership of the Site Access & Accreditation teams to deliver successful business outcomes against a defined budget and to ensure excellent and consistent service level achieved.
**Key Responsibilities:**
- Drive and lead team engagement, creating annual objectives and development plans to mature and grow the internal skillsets.
- Build excellent working relationships with internal and external customers to understand their challenges and translate into successful outcomes, be the point of contact for tactical customer issues.
- Support the response and resolution of operational incidents impacting sites as part of the Disaster Recovery team.
- Drive Continuous Service Improvement activities and identify improvement projects, including customer-specific deliverables and automation opportunities.
- Collaborate with IT and Transformation teams to implement system, tool, and process changes to drive service improvements and efficiency.
- Champion data excellence, leading initiatives that deliver excellent data quality through accurate capture and cleanse activities.
- Coordinate, supervise, and report on financial activities and budget creation for the Site Access Service.
- Interpret complex contract requirements and ensure that these are mapped, reported, and delivered.
- Define the resources, policies, standards, and procedures required to deliver business commitments and operational service.
- Conduct data trend analysis linked to resource planning and future demand modeling.
- Cross-collaborate with other functions to ensure that business continuity for Site Access is maintained during change processes.
