Technical Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom EA First Full time

**Job Description:

As an IT Support Technician at EA First in Birmingham, you will play a key role in delivering exceptional IT services to our employees. We are looking for a self-starter with a strong technical background and a commitment to ensuring the availability and performance of our IT systems.

Key Responsibilities:

  • Incident Resolution: Respond to tickets on our helpdesk software, ensuring prompt resolution of issues.
  • Desktop Deployment: Distribute and maintain desktop equipment for users.
  • Server Management: Administer Windows Server environments and Active Directory, including GPO administration.
  • Virtualisation Technologies: Manage Hyper-V and VMware environments.
  • Network Configuration: Configure and maintain network switches and wireless infrastructure.
  • Security Maintenance: Ensure systems security, including virus detection and response.
  • User Support: Assist users with desktop applications, including Microsoft Office 2019, Dynamics Navision, and bespoke systems.
  • Documentation: Create and maintain system and service documentation.
  • Technology Trends: Stay updated with industry developments and recommend improvements.
  • Liaison: Work with external contractors or companies to resolve complex issues.
  • Process Improvement: Identify and recommend IT-related improvement opportunities across the business.
  • Training: Provide training and knowledge sharing on IT systems.

Requirements:

  • Essential Skills:
  • Administration of Microsoft Windows Server (2008/2012/2016).
  • Experience with VMWare & Hyper-V virtualisation technologies.
  • Active Directory and GPO management.
  • Administration of Microsoft Exchange 2016 and SQL Server 2008.
  • Knowledge of networking principles, including Cisco technologies.
  • Experience with SharePoint administration and server hardware, including storage arrays.
  • Strong Communication Skills: Strong communication skills and a proactive, service-oriented mindset.
  • Desirable Skills:
  • Familiarity with Microsoft Dynamics Navision 2013 or newer.
  • Understanding of reporting systems like Jet Reporting.

The estimated salary for this role is £38,000 - £48,000 depending on experience.



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