Learning Support Team Lead
5 days ago
Role Overview
We are seeking a dedicated Learning Support Manager to lead our study support team at Phoenix Health & Safety, a leading provider of health and safety training and consultancy services.
The successful candidate will be responsible for driving team performance, ensuring quality standards, and incorporating digital tools and personalised support systems to cater to diverse learning needs.
About the Role
This is an exciting opportunity for a motivated individual to join our team and contribute to our mission of innovation and excellence in learning.
The Learning Support Manager will oversee a team of Study Support Advisors dedicated to supporting delegates through their learning journey.
The ideal candidate will have strong leadership and team management skills with a focus on motivating and empowering team members.
Responsibilities
- Leading, mentoring, and managing the Study Support team to ensure high-quality delegate support.
- Overseeing team workload, provide guidance on marking and feedback, and support team development.
- Conducting performance reviews and identify training opportunities for team growth.
- Ensuring marking, assessments, and study support meet IOSH and organisational quality standards.
- Driving the integration of digital tools and personalised learning systems to enhance the delegate experience.
Requirements
- Chartered Member of IOSH (Institution of Occupational Safety and Health).
- Experience in conducting internal quality assurance within a training or education setting.
- Familiarity with NEBOSH and the open book exam process.
- Strong leadership and team management skills with a focus on motivating and empowering team members.
Benefits
- A competitive salary of £50,000 per annum, DOE + Benefits.
- Hybrid or Remote Working.
- A supportive and collaborative working environment.
About Us
Phoenix, part of the Wilmington plc, offers a range of health & safety training and services both in-person and virtually. Established in 2005, we pride ourselves on working to improve our range and quality of services so that customers have the best experience possible.
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