Terminal Activities Coordinator
4 weeks ago
We are seeking a highly skilled and experienced Shift Leader to join our team at DFDS UK & Ireland. As a Shift Leader, you will be responsible for planning and coordinating vessel and terminal activities, ensuring efficient resource allocation and effective communication with internal and external stakeholders.
Key Responsibilities- Plan and coordinate vessel and terminal activities, ensuring efficient resource allocation and effective communication with internal and external stakeholders.
- Work closely with operational management to allocate labor and equipment, prioritize tasks, and identify potential problems.
- Liaise with ships' officers and other departments to plan for each vessel's operation, resolve operational problems, and avoid disruptions and delays.
- Manage customer relationships to ensure satisfaction and resolve potential issues with collaboration from internal and external stakeholders.
- Monitor activities to ensure cargo handling within the terminal adheres to operating procedures.
- Engage with the team to ensure health and safety procedures and policies are discussed, briefed, and implemented with clear expectations.
- Liaise with claims to work on damage prevention, reduce financial costs, and complete assessments for the Claims Department.
- Engage and communicate to ensure relevant policies, operating procedures, and service standards are maintained and further developed with the correct personnel involved.
- Recruit and lead a team with an open and honest approach, understanding requirements while listening to the team and providing support and development as needed.
- Promote a culture where teams are listened to and empowered to make decisions with support from all colleagues.
- Develop Health & Safety briefings and present to the teams on trends highlighting accidents, incidents, and near misses, raising awareness and collectively finding solutions to reduce these.
- Conduct and complete HR investigations in a fair and equitable manner, ensuring all aspects are considered to provide an informed and impartial point of view.
- Coach individuals/teams to ensure a clear understanding of tasks set out, providing support and guidance throughout to achieve goals.
We are looking for a candidate with excellent coaching skills, demonstrating patience, understanding, and support. The ideal candidate will have a positive attitude with a solution-oriented mindset, be empathetic, and listen to and understand their team to bring out the best in people. They should be open and honest, building trust with colleagues, and take responsibility for clear goals while relying on the team to achieve objectives. A positive mindset focused on solutions and providing support to those around them is essential. Flexibility and adaptability to environmental changes, while maintaining a positive outlook, are crucial. Additionally, the candidate must be capable of holding challenging conversations with teams and individuals when necessary.
What We OfferAs a valued member of our team, you will have access to a range of benefits, including life assurance cover, a contributory company pension scheme, holiday purchase scheme, free ferry travel, and a comprehensive employee assistance program. You will also have access to training courses to support your development in your role.
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