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Senior Sales Operations Coordinator

1 month ago

Thetford, Norfolk, United Kingdom Portaramp Full time
Sales Administrator Job Description

Portaramp is seeking a highly organized and detail-oriented Sales Administrator to join our team. In this role, you will be responsible for supporting the sales team in daily operations, coordinating customer orders, processing sales transactions, preparing reports, and acting as a liaison between customers and internal departments.

About the Role:

This is a fantastic opportunity for a motivated and enthusiastic individual to work in a dynamic environment with a growing company. As a Sales Administrator, you will play a crucial role in ensuring seamless customer experience and efficient sales processes.

Duties and Responsibilities:

  • Process incoming orders, input into Sage, and create job files for production with supporting documents/drawings.
  • Coordinate with the production, procurement, and logistics teams to ensure timely fulfilment of customer orders.
  • Handle customer enquiries related to product availability, order status, pricing, and delivery timelines.
  • Maintain positive relationships with customers by addressing their concerns and offering efficient solutions.
  • Communicate any product delays or changes in delivery schedules to customers promptly.
  • Provide administrative support to the sales team by preparing quotations, sales proposals, and agreements.
  • Track and monitor sales data, trends, and KPIs to generate sales performance reports for management.
  • Ensure all paperwork, contracts, and compliance documents are properly filed and organised.

Requirements:

  • Experience in sales admin, customer service, or sales support.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong verbal and written communication skills.

Person Specification:

  • A strong attention to detail to ensure accurate order processing.
  • Good customer service skills.
  • Multitasker.
  • Able to work in a collaborative environment, supporting the team and coordinating with other departments.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and opportunities for professional growth and development in a dynamic and supportive team environment.