Client Relations Director

3 days ago


Nottingham, Nottingham, United Kingdom Apcoa Parking UK Full time
Job Title: Client Relations Director

We are looking for a skilled Client Relations Director to manage and maintain positive business relationships with our clients. This involves ensuring operational standards are being achieved and adhered to in line with our individual clients' requirements and expectations. You will have a team of experienced operations managers who will report directly to you.

The ideal candidate will have minimum 2 years management experience and strong commercial acumen. They will also have experience of monitoring SLAs and be able to resolve all operational problems within the scope of the contract. The salary for this role is £35,000 per annum.

Key Responsibilities:
  • Operational Reviews: Produce regular operational reviews to identify trends and introduce best practices across the contract.
  • Service Delivery: Ensure specified response times are met, in accordance with contractual and local agreements.
  • Contract Management: Resolve all operational problems within the scope of the contract and prepare responses within established timeframes to all service complaints and contractual issues raised.
  • Performance Monitoring: Monitor contract performance and implement measures to improve areas of poor performance.

Benefits:
  • A competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients' success.
  • Opportunities for professional development.
  • 25 Days Annual Leave per annum.
  • Company Pension Scheme.


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