Inside Sales Representative

3 weeks ago

Newcastle under Lyme, Staffordshire, United Kingdom Radwell UKCanada Full time
About the Role

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Radwell UK/Canada. As an Inside Sales Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Manage sales opportunities and perform all sales tasks necessary to turn opportunities into billable sales
  • Check inventory and fulfill orders out of inventory if possible
  • Notify customers of price and delivery changes for orders placed online, verbally, or by email
  • Ensure all customer supplied confirming orders have been checked for any differences in detail
  • Assure that all correspondences with customers via phone and e-mail are timely, efficient, and done in a professional manner at all times
  • Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback, and other means
  • Enter quotations and orders into the sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
  • Pro-actively develop new business through outgoing customer calls and other means
  • Aid sales floor to obtain daily goals

About You:

We are looking for a candidate with excellent communication and problem-solving skills, as well as the ability to work in a fast-paced sales environment. Proficiency in computer software and the ability to learn new systems quickly are also essential. If you have a passion for sales and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.

About Radwell UK/Canada:

Radwell UK/Canada is a leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation. We have been supporting our customers in maintaining their systems for over 40 years, and have a constantly growing stock of over 35+ million parts globally. We are committed to providing our employees with learning opportunities, both in-house and externally, to ensure they have the skills and knowledge needed to succeed in their roles.

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