Sales Representative

2 weeks ago

Newcastle under Lyme, Staffordshire, United Kingdom Radwell International Full time

About the Role

We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team at Radwell International. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and managing sales opportunities.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or other means
  • Manage sales opportunities for all products, perform all sales tasks necessary to turn opportunities into billable sales
  • Check inventory and fulfill orders out of inventory if possible
  • Notify customers of price and delivery changes for orders placed online, verbally, or by email
  • Ensure all customer-supplied confirming orders have been checked for any differences in detail
  • Assure that all correspondences with customers via phone and email are timely, efficient, and done in a professional manner at all times
  • Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback, and other means
  • Enter quotations and orders into the sales order processing systems; ensure accurate sales information, including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customers; perform follow-up and order clean-up as necessary
  • Proactively develop new business through outgoing customer calls and other means
  • Aid sales floor to obtain daily goals

About You

We are looking for a highly motivated and customer-focused individual who is proficient in computers, has great customer service skills, and is able to work in a fast-paced sales environment. You will have the opportunity to gain invaluable insight and experience within a hard-working Inside Sales team who have a demonstrable daily impact on a growing organisation.

About Radwell International

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. We are committed to providing our employees with learning opportunities, both in-house and externally, so you can make the most of your role and actively contribute to the success of our business.

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