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Operations Training Officer
2 months ago
Ninja Van is a leading e-commerce logistics company in Southeast Asia, revolutionizing the industry with cutting-edge technology and operational concepts.
The Fleet Training and Compliance Officer plays a crucial role in ensuring the best customer experience from Ninja Van's front liners. This position is responsible for conducting training for Fleet Officers, Riders, and Drivers, as well as monitoring compliance to Fleet protocols and Company policies.
Main Duties:
TRAINING- Collaborate with Unit Heads to determine training needs for Fleet Officers, Riders, and Drivers.
- Develop a training curriculum with Fleet Officers, Riders, and Drivers as target participants.
- Prepare training modules and visual guides for each topic, including SOP, Policy & Work Instruction writing.
- Establish priority trainings per quarter and prepare a quarterly calendar of trainings.
- Facilitate in-house lectures, workshops, and individual training sessions.
- Ensure newly hired/promoted Fleet Officers are well trained prior to deployment to hub.
- Plan and endorse training budgets.
- Monitor attendance of target participants per training.
- Prepare a training feedback form and issue the same to participants.
- Coordinate with concerned Units to monitor whether training participants are able to apply learnings from the training.
- Stay up-to-date with existing Fleet protocols and Company policies and its revisions, amendments, or addendums.
- Assist in setting up Fleet compliance audit system (policy, checklist, audit report).
- Conduct audits and report findings to the Head of Fleet, and to the designated Fleet Business Partner, if the audit recommendation requires HR interventions.
- Prepare compliance, DOLE related modules and training visual guides for each topic, including SOP, Policy & Work Instruction writing.
This role requires strong communication and organizational skills, as well as the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual with a passion for logistics and compliance, we encourage you to apply.
