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Central Operations Specialist

2 months ago

London, Greater London, United Kingdom Amazon Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Central Operations Specialist. This role is crucial for maintaining the quality and reliability of our content delivery to Prime Video customers.

Key Responsibilities
  1. Content Pre-Launch Checks: Conduct thorough pre-launch checks of high-value content, utilizing cutting-edge automation tools to ensure accuracy and efficiency.
  2. Operational Issue Resolution: Perform Root Cause Analyses (RCAs) to identify and address operational issues, preventing their recurrence.
  3. Collaboration and Communication: Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.
About the Team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

Requirements
  1. Program or Project Management Experience: Experience in program or project management.
  2. Technical Skills: Experience with Excel, strong analytical skills, and proficiency in data analysis tools, MS Access, and SQL.
  3. Digital Content Delivery Systems: Experience with digital content delivery systems and workflows.